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Policies Social Media Policy

East Sussex Credit Union Social Media Policy - March 2015

This policy is intended to help East Sussex Credit Union staff, members and non-members to make appropriate decisions about the use of social media such as blogs, wikis, social networking websites, podcasts, forums, message boards, or comments on web-articles, such as Twitter, Facebook, LinkedIn and other social media sites.

This policy outlines the standards we require to be observed when using social media, the circumstances in which we will monitor your use of social media and the action we will take in respect of breaches of this policy.

We welcome member and non-member participation as a means of sharing news and events, suggesting improvements, and contributing to conversations. We have established terms of use regarding our social media sites.


<!--[if !supportLists]-->1. <!--[endif]-->By submitting any content, you grant East Sussex Credit Union the right to use this content in any and all East Sussex Credit Union websites, including social media channels, print and other media, without payment or any other considerations. Comments are reviewed and monitored, but not controlled by East Sussex Credit Union. To ensure exchanges that are productive, informative, respectful of diverse viewpoints and lawful, East Sussex Credit Union reserves the right to deny or remove any posts or comments that are, or include:

2. Offensive or Disparaging Language - East Sussex Credit Union will not tolerate discrimination (including age, sex, race, colour, creed, religion, ethnicity, sexual orientation, gender identity, national origin, citizenship, disability, or marital status or any other legally recognized protected basis under current laws, regulations or ordinances). This includes comments containing, but not limited to: profane or provocative language, malicious intent, obscene or sexually explicit language, inflammatory language or disparaging language.

<!--[if !supportLists]-->3. <!--[endif]-->Illegal Activity - Comments that seek to defame or defraud any financial, commercial, or non-governmental agency are not permitted. Comments that contain any suggestion or encouragement of illegal activity are not permitted. Comments/posts must not violate laws that govern the use of copyrights, trade secrets, etc.

4. Misuse of social media websites can, in certain circumstances, constitute a criminal offence or otherwise give rise to legal liability against you and us. It may also cause embarrassment to us and to our members.

<!--[if !supportLists]-->5. <!--[endif]-->Private or Confidential Information - Participation on the site is done at your own risk. Therefore you are taking personal responsibility for your posts/comments, your username and any information you provide. Please do not provide any of your specific account details or other personal information. If you have immediate service needs, please contact the East Sussex Credit Union at (01273) 234 858 or refer to our website at

<!--[if !supportLists]-->6. <!--[endif]-->Posts from individuals under the age of 13 will not be accepted.

<!--[if !supportLists]-->7. <!--[endif]-->Spam - Comments focused on selling a product or service, or comments posted for the purpose of driving traffic to a particular website for personal, political or monetary gain are not permitted.

8. Posts containing photos will not be accepted unless specifically requested by an authorized representative of East Sussex Credit Union for a contest or business-related purposed. In these instances, pictures will be reviewed and will not be posted if deemed inappropriate.

<!--[if !supportLists]-->9. External linksPlease note that the appearance of external links on this site does not constitute the office endorsement by East Sussex Credit Union.

10. Comments - East Sussex Credit Union does not endorse any comments made by our employees, unless they are an authorized representative of the credit union. East Sussex Credit Union does not validate assertions or forward-thinking statements in the comments. All statements and viewpoints expressed in the comments are strictly those of the commenter alone, and do not constitute an official position of East Sussex Credit Union unless they are posted by the site administrator (who is an authorized representative of the credit union) or by a subject matter expert responding on behalf of the credit union.

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Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority